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Hard Disk Direct strives to make clients' journey as smooth as possible right from purchasing any entity to receiving and installing it. In spite of all efforts and diligence, sometimes something might go wrong and you may wish to return the product. In this case, kindly raise an RMA (Return Merchandise Authorization) request by agreeing to the terms and conditions below.
This document explains our policies in all such scenarios. Please note that there is a difference between Business Customers and Consumers. See the terms listed below.
Please be aware that any discrepancies between your order and the goods received must be notified within 2 days of receipt of the items.
If a consumer or business account wishes to cancel a web order there will be no charge for doing so if you email us, quoting the order reference number or your PO number, before the item is dispatched otherwise a re-stocking fee of 50% applied .
If the item has already been dispatched, then the best advice is don’t open the shipment when it arrives. Customers may then arrange for the shipment to be returned to us within 14 days of the goods arrival. Please ensure that your item is adequately re-packaged, preferably using the original outer packaging, otherwise a re-stocking fee of 50% may be applied.
The goods must be unused and received by us in a resalable condition including all accessories, packing etc. within fourteen days of the goods being signed for by the customer. You will be required to organize and pay for the return delivery and you should arrange insurance against loss or damage to the goods while in transit otherwise lost goods liability would be yours.
All orders shipped directly from manufacturers are non-cancellable and non-returnable orders.
In the event that we, at our absolute discretion, agree to accept the return for credit of unwanted products, the Goods must be returned with our prior written agreement within fourteen days of delivery. The Goods must be unopened, with the manufacturers' seals intact and in perfect resalable condition. All non-faulty returns are liable to a 50% restocking fee (depends upon circumstance), unless incorrectly supplied by HDD incorrectly supplied items must be returned in their original condition, or a re-stocking fee of 50% will be charged.
Accessories, manuals, software and warranties must be enclosed in their original packaging and should be undamaged. Securely repackage the item/items in the same way that they were sent to you.
If you should encounter a fault, please raise an RMA request by agreeing to the terms and conditions below. You will need to quote our order number, the date of purchase, and the serial number of the faulty item. Once we have confirmed that the faulty product is still under warranty, one of our engineers will try to resolve your problem over the phone or via remote access.
If the problem persists, an RMA Number will be issued, and you will need to follow our standard RMA procedure. Once the item has been returned, we will test it and fix the problem. If the item cannot be repaired, we will send out a replacement. Replacement hardware may be either new or equivalent to new and be identical or equivalent specification.
If goods are visibly damaged on receipt, it is very important to sign for the goods as damaged on arrival with the courier, and then contact us immediately at (866) 705-5346 (Toll Free) or email us.If items were damaged in transit, we request that you report it to us within two working days of delivery.
The item is not faulty against the information given on the RMA form The item has been tampered with or is physically damaged The wrong software is being used
For any further questions or queries, please contact us by phone or email.